Customer Service

ORDERS

Once an order is placed, you will receive an order confirmation via e-mail.  Please review and make sure all details are correct.  If you see errors, please contact us at hello@huntandbloom.com.  Once an order is placed, it is considered confirmed and may not be able to be modified or cancelled.  

SHIPPING

Most orders will be shipped within 3-5 business days, often sooner.  Depending on shipping warehouse and volume of orders, there may be extended shipping times.  Some orders may ship directly from our vendor warehouses which also may encounter unforeseen shipping time delays. For any questions regarding lead time, please feel free to email hello@huntandbloom.com. Once your order has shipped, you will receive a shipping confirmation with tracking number. 

RETURNS

Items are available for return within ten days of shipment receipt.  All items must be returned in the same condition in which they were received and in original packaging. For return requests, please e-mail hello@huntandbloom.com for a Return Authorization Number and return instructions.  Customer is responsible for return shipping charges. Refunds will be processed once returned item(s) is received back and inspected by Hunt & Bloom.  Shipping charges are not refundable.  Items marked FINAL SALE and seasonal items marked down are not eligible for exchange or return.

Made to order items like upholstered furniture and custom stationery, gift tags, stamps and note pads are FINAL SALE and not eligible for return.  Made to order items are noted in the products description. 

Exclusions: Certain categories of vintage & antiques, including furniture, mirrors, art and textiles are final sale and not eligible for return.  Apothecary products like bath and body items and all candles are final sale and not eligible for return.

Seasonal Items: Depending on timing, returns for seasonal and holiday items are evaluated on a case by case basis and may not be eligible for return.  Seasonal items are not eligible for return once the associated holiday is within 12 days of the purchase.  For example, Christmas merchandise is no longer eligible for return beginning December 13th. Please inquire if you have questions.    

Wallpaper:  Wallpaper is eligible for return if notified within ten days of shipment receipt but is subject to a 25% restocking fee.  Rolls must be unopened and uncut with all original packaging intact.  Customer is responsible for return shipping charges.

DAMAGES

Please report all damages within 72 hours of receipt of goods.  Please do not discard packaging in the case of carrier damage, where images of packaging may be requested.

PRICE ADJUSTMENTS

Unfortunately we do not honor price adjustments for items purchased previous to sales or markdowns.

 

For additional information, please contact Customer Care at customercare@huntandbloom.com.