Shipping & Delivery
STANDARD SHIPPING
Most orders will be shipped within 3-5 business days, often sooner via UPS Ground or FedEx Ground. Some items ship directly from our vendor warehouses which may have longer shipping times. Made to order items have extended lead times. Please refer to the product page for specific lead times. Once your order has shipped, you will receive a shipping confirmation with tracking number. For any questions regarding lead time, please feel free to email hello@huntandbloom.com.
OVERSIZED WHITE GLOVE SHIPPING
Some items in our collection, such as larger pieces of furniture, require more handling than our standard UPS Ground service. For this reason, we provide White Glove shipping for these items. If an item requires White Glove shipping, it will be noted on the item's product page. For ease of shopping, we have standardized shipping rates for items requiring White Glove shipping. Please refer to the table below:
| Order Total | White Glove Shipping |
|---|---|
| $999 less | $199 |
| $1,000 - $1,499 | $250 |
| $1,500-$1,999 | $299 |
| $2,000-$2,999 | $350 |
| $3,000 and above | $399 |
1. How do I schedule my delivery?
Deliveries are completed by a two-person white glove team and require a scheduled appointment. Once your order is ready, the carrier will contact you by phone, email, or text to arrange a delivery date. It is the customer’s responsibility to confirm this appointment in a timely manner. We are unable to store orders for extended periods, and failure to schedule delivery may result in additional charges.
2. What is the timeframe for my order delivery?
Most orders for IN STOCK items that require White Glove Shipping will be ready for delivery scheduling within 10-21 days of order placement. For MADE TO ORDER items, the order will be ready for delivery within 10-21 days of the item(s) being fabricated and completed. Delivery times vary based on shipping location. More remote shipping addresses may require longer than average White Glove Shipping times.
3. What is included with White Glove service?
Your delivery includes placement of the item in your room of choice, with access of up to two flights of stairs. The delivery team may also complete light assembly if required and will remove any packaging materials before leaving.
4. How should I prepare for my delivery?
To ensure a smooth delivery, please make sure all pathways and the intended space are clear and accessible. Delivery teams are not permitted to move or rearrange existing furniture.
5. What’s Not Included?
White glove service does not include installation or advanced setup of the product.
6. What if my item is damaged?
Please inspect your item carefully at the time of delivery. Any damage must be noted on the proof of delivery before signing. A signature is required to complete the delivery. Once an item has been signed for, it is considered free of flaws or damage.
7. Any other questions?
We are happy to help! Please email customercare@huntandbloom.com
RETURNS
Most items (exclusions below) are available for return within ten days of shipment receipt. All items must be returned in the same condition in which they were received and in original packaging. For return requests, please e-mail returns@huntandbloom.com for a Return Authorization Number and return instructions. Customer is responsible for return shipping charges. Refunds will be processed once returned item(s) is received back and inspected by Hunt & Bloom. If return is approved, the return must be received back within 14 days of return authorization approval date. Shipping charges are not refundable. Items marked FINAL SALE and seasonal items marked down are not eligible for exchange or return. Please see below for exclusions.
Exclusions: Certain categories of vintage & antiques, including furniture, mirrors, art, textiles and decorative accessories are final sale and not eligible for return due to their one of a kind nature. Vintage and antique oyster plates ARE eligible for return for STORE CREDIT ONLY. Apothecary products like bath and body items and all candles are final sale and not eligible for return and are final sale. Perishable items are also final sale.
Lamp shades are available for return for store credit or exchange only.
Made to order items like upholstered furniture and custom stationery, gift tags, stamps and note pads are FINAL SALE and not eligible for return. Made to order items are noted in the products description.
Seasonal Items: Depending on timing, returns for seasonal and holiday items are evaluated on a case by case basis and may not be eligible for return. Seasonal items are not eligible for return once the associated holiday is within 14 days of the purchase.
Wallpaper: Wallpaper is eligible for return if notified within ten days of shipment receipt but is subject to a 25% restocking fee. Rolls must be unopened and uncut with all original packaging intact. Customer is responsible for return shipping charges.
DAMAGES
Please report all damages within 72 hours of receipt of goods. Please do not discard packaging in the case of carrier damage, where images of packaging may be requested.
PRICE ADJUSTMENTS
Unfortunately we do not honor price adjustments for items purchased previous to sales or markdowns.
For additional information, please contact Customer Care at hello@huntandbloom.com.